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Terms and Conditions of Use

Dojosell — dojosell.com / app.dojosell.com
Language of this document. This is an English translation provided for convenience only. The Spanish-language version, available at terminos.html, is the sole legally binding text. In the event of any discrepancy, divergence or difference of interpretation between the two versions, the Spanish version shall prevail. Dojosell is an Argentine business and the Service is governed exclusively by the laws of the Argentine Republic, regardless of the language in which these Terms are read, of the User's country of residence, and of the language in which the Service is used.

Last updated: September 23, 2026.

Identification of the service provider

This website, the app.dojosell.com platform and the artificial-intelligence chatbot service named "Ki" (together, the "Service") are operated and offered by:

Hereinafter, "Dojosell", "the Provider", "we" or equivalent expressions. The individual or legal entity that contracts or uses the Service shall be referred to as "the User", "the Client" or "you".

1. Purpose and acceptance of these Terms and Conditions

1.1. These Terms and Conditions (the "Terms") govern access to and use of the dojosell.com website, the app.dojosell.com administration panel and the "Ki" artificial-intelligence chatbot service offered by Dojosell, as well as the contractual relationship between Dojosell and the User.

1.2. Accessing, registering for or using the Service in any form (including the free trial period) implies that you have read, understood and fully, expressly and unconditionally accepted these Terms, as well as Dojosell's Privacy Policy, which forms an integral part of this document.

1.3. If the User does not agree with all or part of these Terms, they must refrain from using the Service.

1.4. Acceptance of these Terms is subject to the provisions of the Argentine Civil and Commercial Code (Law No. 26,994) regarding contracts entered into by adhesion to pre-drafted clauses and contracts entered into by electronic means, the Provider guaranteeing clear, truthful and accessible information prior to contracting.

2. Definitions

3. Description of the Service

3.1. Dojosell provides a software-as-a-service (SaaS) offering consisting of a conversational assistant ("chatbot") powered by artificial intelligence, named Ki, intended to be integrated into e-commerce websites and professional or services websites, for the purpose of assisting the Visitors of such sites.

3.1.1. Installation of the widget on the Client Site is carried out, depending on the platform, either by inserting a code snippet provided by Dojosell, or by installing Dojosell's official application from the relevant platform's application store, where such an application is available. In the latter case, installation, enablement and availability of the widget additionally depend on technical conditions and authorisations belonging to that platform, which are outside Dojosell's control.

3.2. The Service is offered exclusively for integration into the User's own websites (online stores and professional/services sites). Dojosell does not offer, does not warrant and does not support integration of the Service with third-party social networks (including, without limitation, Instagram), messaging platforms outside the User's own website, or any channel other than the one expressly contracted.

3.3. Dojosell may introduce improvements, updates or technical modifications to the Service at any time, provided that this does not entail a substantial reduction of the essential functionalities contracted by the User under their current Plan.

3.4. Functionalities relating to the Connected Store: where the User voluntarily links a Connected Store and their Plan includes it, the Service may (i) query that store's product catalogue — name, description, price and availability — in order to answer with up-to-date information, and (ii) inform the Visitor of the status of an order and, where the Connected Store's platform provides it, the tracking of its shipment. These functionalities are available under the Plans that expressly include them, as detailed at dojosell.com, and during the Pro Trial set out in Clause 5.2.3. They do not form part of the standard Trial or of the Básico Plan.

3.5. Prior verification for order enquiries: in order to report the status of an order, the Service requires the Visitor to provide the order number and the email address recorded for that purchase, and responds only where both details match exactly. Where they do not match, the Service replies in generic terms, without disclosing whether the order exists. Dojosell queries only the order data necessary for that purpose — number, contact email solely for verification purposes, dates, order, payment and shipping status, carrier, delivery method and pick-up point, timeframes, and tracking code and link — and does not request the buyer's address, telephone number or identity document from the platform.

3.6. Referral to the User's contact channels: the User may configure in their panel a WhatsApp number and/or an email address, so that Ki can offer the Visitor the option of continuing the conversation with a person where the assistant does not resolve the enquiry. Such referral redirects the Visitor to a third-party service (for example, WhatsApp), unrelated to Dojosell and subject to the terms and privacy policies of its provider. From that moment onwards, communication takes place outside the Service and under the User's sole responsibility.

4. Capacity, registration and accuracy of information

4.1. Registration at app.dojosell.com requires the User to be of legal age (18 years) and to have legal capacity to contract under the Argentine Civil and Commercial Code, or to hold due legal authority to represent the legal entity on whose behalf they are contracting.

4.2. The User warrants that the information provided at registration (name, email address and any other requested information) is truthful, accurate and current, and undertakes to keep it up to date. Dojosell shall not be liable for any loss arising from the falsity, inaccuracy or obsolescence of such information.

4.3. The User is responsible for the confidentiality of their access credentials (username and password, or Google authentication) and for all activity carried out from their Account.

5. Plans, prices and trial period

5.1. Dojosell offers different contracting Plans (Básico, Pro and Enterprise), the prices, functionalities, usage limits and applicable conditions of which are published at dojosell.com and may be modified as provided in Clause 14. Each Plan includes a monthly allowance of assistant messages and a defined scope of functionalities, as detailed there.

5.2. Free trial: Dojosell offers a free evaluation period of seven (7) calendar days counted from activation of the Account, with a total allowance of one hundred (100) assistant messages during that period. The Trial does not require entry of card details or of any other means of payment.

5.2.1. Scope of the Trial: so that it faithfully reflects the Básico Plan, the standard Trial does not include the Connected Store functionalities set out in Clause 3.4 (live catalogue queries and order-status and shipment-tracking queries), which correspond to the Plans that expressly provide for them and to the Pro Trial set out in Clause 5.2.3.

5.2.2. End of the Trial: once the period of seven (7) days or the allowance of one hundred (100) messages has been exhausted, whichever occurs first, the assistant stops responding on the Client Site. No automatic charge is made and no automatic conversion to a paid Plan takes place: in order to continue using the Service, the User must expressly contract a Plan. The assistant's configuration and the documents uploaded by the User are retained in accordance with the Privacy Policy, so that, once a Plan is contracted, the Service resumes in the state in which it was left.

5.2.3. Pro Trial: when the User first links a Connected Store hosted on a platform with which the Service integrates (currently, Tiendanube and WooCommerce), their Account moves to a free evaluation period with the functionalities of the Pro Plan, including those set out in Clause 3.4, for seven (7) calendar days counted from the linking, with a total allowance of two hundred (200) assistant messages. The Pro Trial is granted even if the standard Trial is ongoing or has ended, replacing it, and is granted only once per Connected Store and per email address, for which purpose variants of the same address (for example, those including the "+" sign) are treated as equivalent. The Pro Trial does not require entry of card details or of any other means of payment and ends on the terms of Clause 5.2.2, applying its own period and allowance.

5.3. Refunds: paid Plans do not carry a money-back guarantee. The free trials set out in Clause 5.2 allow the Service to be evaluated before contracting it. Payments made are non-refundable, without prejudice to the right of withdrawal and any other rights the User may have under Law No. 24,240 on Consumer Protection where applicable, which may be exercised as set out in Clause 19.

5.4. All prices are expressed in the currency indicated for each payment method (Argentine pesos or United States dollars, as applicable) and do not include taxes, duties or levies that may apply under the legislation applicable to the User, which shall be borne exclusively by the User.

6. Payment methods and billing

6.1. Payments for the contracted Plans may be made through the following payment methods enabled by Dojosell:

6.2. Payment processing is carried out by those payment service providers, third parties unrelated to Dojosell, which have their own terms and conditions and privacy policies, and to whose security protocols (including PCI-DSS compliance) the processing of payment data is subject. Dojosell does not store full credit or debit card numbers.

6.3. The User expressly authorises Dojosell to make, through the selected payment method, the recurring charges corresponding to the subscription of the contracted Plan, as set out in Clause 7.

7. Automatic renewal and cancellation

7.1. Subscriptions to Dojosell's paid Plans renew automatically at the end of each billing period (monthly, according to the contracted Plan), unless the User cancels the subscription before the renewal date. Automatic renewal applies exclusively to paid Plans expressly contracted by the User and does not apply to the Trial, as set out in Clause 5.2.2.

7.2. The User may cancel their subscription at any time from the app.dojosell.com panel or by request to legal@dojosell.com. Cancellation takes effect from the next billing cycle and does not give rise to any pro-rata refund for the period already paid, in accordance with Clause 5.3.

7.3. Dojosell reserves the right to suspend or terminate the User's Account in the event of non-payment, following notice sent by email.

8. User obligations

The User undertakes to:

9. Intellectual property

9.1. All intellectual and industrial property rights in the Service, including the software, source code, databases, designs, the distinctive signs "Dojosell" and "Ki", and the content, texts and interfaces of dojosell.com and app.dojosell.com, are the exclusive property of Dojosell or its licensors, and are protected by Law No. 11,723 on Intellectual Property and other related legislation.

9.2. The User is granted a limited, non-exclusive, non-transferable and revocable licence to use the Service, exclusively for the duration of their subscription and for the purposes set out in these Terms. Copying, distribution, reverse engineering, modification or commercial exploitation of the Service beyond what is authorised herein is prohibited.

9.3. The User retains ownership of their own content and information incorporated into the Service, granting Dojosell a limited licence to process it to the extent necessary for the provision of the Service.

10. Protection of personal data

10.1. Dojosell processes the personal data of its Users (name, email address, billing details and other information associated with the Account) in accordance with Law No. 25,326 on the Protection of Personal Data, its Implementing Decree No. 1558/2001 and other rules issued by the Agency for Access to Public Information (AAIP), in its capacity as supervisory authority.

10.2. The User, as data subject, may at any time exercise the rights of access, rectification, updating and erasure of their personal data by request addressed to legal@dojosell.com. It is further noted that the Agency for Access to Public Information, in its capacity as Supervisory Body under Law No. 25,326, is empowered to handle complaints and claims brought by those whose rights are affected by non-compliance with applicable data-protection rules.

10.3. Scope in respect of Visitors to the Client Site: with regard to conversations held between Visitors and the Ki chatbot on the Client Site, the User acts as data controller and Dojosell acts exclusively as data processor on the User's behalf and instructions, within the meaning of section 25 of Law No. 25,326. Dojosell stores the content of those conversations for the sole purpose of providing the Service and making them available to the User in their panel, in accordance with the retention periods, deletion conditions and further details set out in the Privacy Policy, which governs this matter on a complementary and prevailing basis.

10.3.1. Dojosell does not access the content of its Users' conversations or documents: the internal administration panel displays only aggregate counts and metrics. The User may delete conversation content at any time from their panel, and any content not deleted is automatically erased once the period set out in the Privacy Policy has elapsed.

10.3.2. Data relating to order enquiries: where the Visitor uses the functionality set out in Clause 3.5, the order number and email address they enter in the chat form part of the text of the conversation and are subject to the same retention and deletion regime as the rest of it. Order information obtained from the Connected Store is used solely to compose the reply shown to the Visitor.

10.4. Payment data is processed directly by the payment providers referred to in Clause 6, in accordance with their own privacy policies.

10.5. Dojosell may use analytics and measurement tools (such as Google Analytics and Google Ads) for statistical purposes and to improve the Service, as detailed in the Privacy Policy.

11. Availability, maintenance and limitation of liability

11.1. Dojosell will use its best efforts to keep the Service operational and continuously available; however, it does not warrant uninterrupted availability or the complete absence of errors, since the Service depends on third-party infrastructure (hosting providers, connectivity, artificial-intelligence services, among others).

11.2. To the maximum extent permitted by applicable law, Dojosell shall not be liable for indirect damages, loss of profits, loss of data, or loss of business opportunities or customers arising from the use of or inability to use the Service, save in cases of wilful misconduct or gross negligence by the Provider.

11.3. Dojosell's total liability to the User, on any ground connected with the provision of the Service, shall not exceed the amount actually paid by the User over the last three (3) months of subscription, without prejudice to any non-waivable rights the User may have as a consumer under Law No. 24,240, where that legislation applies.

11.4. Dojosell does not warrant the absolute accuracy, truthfulness or suitability of the responses generated by the Ki chatbot, as it is a system based on artificial intelligence; it is for the User to reasonably supervise its operation on their Client Site.

11.5. System manipulation, social engineering and prompt-injection attacks: the User acknowledges and accepts that Ki is a conversational artificial-intelligence system and that, as such, it may be the target of manipulation attempts by third parties — including, without limitation, social engineering, prompt injection, jailbreaking or any other technique aimed at inducing the chatbot to produce erroneous, inaccurate or offensive responses, responses contrary to its original configuration, or to disclose unauthorised information. Dojosell implements reasonable measures aimed at mitigating such risks, but cannot guarantee the absolute invulnerability of the system against such techniques, given the current state of generative artificial-intelligence technology.

11.6. In light of point 11.5, Dojosell shall not be liable for any damage, loss or claim of any nature — its own, that of Visitors, or that of third parties — arising from incorrect, inappropriate, misleading or harmful responses produced by the Ki chatbot as a result of an attack, manipulation or malicious use by third parties unrelated to Dojosell, irrespective of whether the Service is operating on the Client Site or on Dojosell's own sites (dojosell.com and/or app.dojosell.com). This is without prejudice to any liability that may fall on Dojosell for defects of the Service unconnected with third-party manipulation, or to the cases of wilful misconduct or gross negligence referred to in point 11.2.

11.7. It is the User's responsibility to configure the Ki chatbot reasonably within their Client Site (including defining the scope of any sensitive information provided to it, usage restrictions and periodic supervision of conversations), in order to mitigate the risks described in this clause. Dojosell may, without being obliged to do so, suggest good configuration practices to the User, without this implying any assumption of liability as to the outcome of their implementation.

12. Consumer protection

12.1. Where the User qualifies as a consumer or end user within the meaning of Law No. 24,240 on Consumer Protection and its amendments, the protective provisions set out therein shall apply, including the right to truthful, detailed, effective and sufficient information, and the right to withdraw from distance contracts within ten (10) calendar days from execution of the contract or provision of the service, pursuant to section 34 of that law and sections 1110 to 1116 of the Argentine Civil and Commercial Code.

12.2. Notwithstanding the foregoing, and given that the Service is contracted by the User for commercial or professional exploitation (integration into their own sales or services site), the relationship generally qualifies as a contract between professionals, so that the User does not, in that capacity, act as an end user within the meaning of section 1 of Law No. 24,240. The application of that legislation shall be assessed on a case-by-case basis according to the nature of the contracting.

13. Prohibitions and suspension of the Service

13.1. Dojosell may suspend or terminate a User's access to the Service on a precautionary basis and without prior formal notice where it detects:

13.2. Suspension or termination shall not give rise to any refund where it results from a breach attributable to the User.

13.3. Unlawful or criminal use by the User: Dojosell provides the Service as a general-purpose technological tool, and does not control or pre-screen the content, configuration or purpose that each User assigns to it within their Client Site. Accordingly, Dojosell shall not be liable for any unlawful, fraudulent, deceptive or criminal use that the User, their staff or any third party acting under their Account makes of the Ki chatbot — including, without limitation, its use to commit fraud, phishing, identity impersonation, misleading advertising or other conduct contrary to law — with civil, criminal, administrative and any other liability falling exclusively on the User engaging in such conduct.

13.4. Indemnity: the User undertakes to hold harmless and indemnify Dojosell, its staff, collaborators and/or owner against any claim, action, complaint, penalty, fine, cost or expense (including professional fees) arising, directly or indirectly, from unlawful, fraudulent or criminal use of the Service by the User or by third parties under their Account, or from the User's breach of the obligations assumed under these Terms.

13.5. Cooperation with authorities: without prejudice to the Privacy Policy, Dojosell may cooperate with competent judicial, administrative or supervisory authorities, including by supplying technical information in its possession, in the context of investigations relating to alleged criminal use of the Service, provided a request is made in accordance with the law by a competent authority.

13.6. Absence of identification of, or effective jurisdiction over, the infringer: the User and/or the injured third party acknowledge that the impossibility of reliably identifying the author of an unlawful or criminal use of the Service, or the fact that such author is domiciled in, acts from, or is reachable only in a foreign jurisdiction where the indemnity obligations set out in point 13.4 cannot in practice be enforced, does not transfer or create any liability on the part of Dojosell for such unlawful use. This clause does not release Dojosell from the cooperation obligations set out in point 13.5, nor from any liability attributable to it for its own acts unrelated to the infringing third party's conduct.

14. Amendment of the Terms

14.1. Dojosell may amend these Terms at any time by publishing the updated version at dojosell.com, stating the date of last update.

14.2. Substantial amendments affecting the User's essential rights or obligations shall be notified by email with reasonable advance notice of no less than ten (10) calendar days, to the address registered in the Account. Continued use of the Service after the amendments take effect shall constitute acceptance thereof.

14.3. If the User does not agree with the amendments introduced, they may terminate their Account as set out in Clause 7, without penalty.

15. Force majeure

Neither party shall be liable for failure to perform its obligations where such failure is due to unforeseeable circumstances or force majeure within the meaning of section 1730 of the Argentine Civil and Commercial Code, including, without limitation, widespread internet connectivity failures, interruptions affecting technology infrastructure providers, acts of public authority, or force majeure events preventing normal provision of the Service.

16. Governing law and jurisdiction

16.1. These Terms, and any matter relating to the existence, validity, interpretation, scope and performance of the contract entered into between Dojosell and the User, are governed in all respects by the laws of the Argentine Republic, excluding its conflict-of-laws rules.

16.2. For any dispute, controversy, claim or matter arising out of or connected with this contract, the parties submit to the jurisdiction of the Ordinary Civil and Commercial Courts of the Judicial Department of Quilmes, Province of Buenos Aires, Argentine Republic, expressly waiving any other venue or jurisdiction that might otherwise apply, including federal jurisdiction where waivable.

16.3. Submission of foreign Users or Users domiciled outside the Argentine Republic: any User who accesses, registers for or uses the Service from outside the territory of the Argentine Republic, or who is domiciled abroad, expressly, voluntarily and irrevocably accepts that the entirety of the contractual relationship with Dojosell is governed exclusively by Argentine law, and expressly and unconditionally submits to the jurisdiction of the courts indicated in point 16.2, expressly waiving any claim to the application of any other law or to submit any dispute to the courts, administrative authorities or dispute-resolution mechanisms of any other country or jurisdiction. Such submission as to jurisdiction and governing law constitutes an essential condition of the contract, without which Dojosell would not have contracted with the User.

16.4. This clause is without prejudice to the mandatory consumer-protection rules that, by reason of their imperative character, cannot validly be displaced by agreement of the parties under the law applicable at the consumer's domicile, where the User qualifies as such under Clause 12.

16.5. Language: these Terms have been drafted in Spanish. Any translation into another language is provided for convenience only and has no legal effect; in the event of any discrepancy, the Spanish version shall prevail.

17. Notices

17.1. All notices that Dojosell is required to send to the User shall be validly given to the email address registered in the Account. It is the User's responsibility to keep that address up to date.

17.2. Notices that the User is required to send to Dojosell shall be given to the email address legal@dojosell.com.

18. Severability and entire agreement

18.1. If any clause of these Terms is declared null, invalid or unenforceable by a competent authority, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

18.2. These Terms, together with the Privacy Policy and the particular conditions of each Plan published at dojosell.com, constitute the entire agreement between the parties as to the subject matter governed herein, superseding any prior agreement or understanding, whether oral or written, on the same matter.

19. Tax identification, Withdrawal Button and Service Cancellation Button

19.1. Data Fiscal (AFIP/ARCA): in its capacity as a taxpayer registered under the Simplified Regime for Small Taxpayers (Monotributo), Dojosell displays at dojosell.com the "Data Fiscal" identification logo established by the Argentine Federal Administration of Public Revenue (now the Agency for Collection and Customs Control, ARCA), which allows any interested party to verify online the Provider's tax status before that body, in accordance with the rules in force on the tax identification of businesses and points of sale, including e-commerce channels.

19.2. Withdrawal Button and Service Cancellation Button: in compliance with Disposition No. 954/2025 of the Undersecretariat for Consumer Protection and Fair Trade (which consolidated and replaced the repealed Resolutions No. 316/2018 and No. 424/2020), its clarifying rule Disposition No. 3/2026 of the National Directorate for Consumer Protection and Consumer Arbitration, and Law No. 24,240 on Consumer Protection, dojosell.com and/or app.dojosell.com make available to Users qualifying as consumers, in a visible and easily accessible place from first entry to the site, two (2) distinct links:

19.3. Exercise of both rights does not require the User to state a reason or to pay any cost, nor may it be made conditional on prior registration or on steps beyond those strictly necessary. However, in accordance with Disposition No. 3/2026, Dojosell may ask the User to complete reasonable identity-verification steps through the usual contact channels (for example, confirmation via the email address or telephone number registered in the Account), for the sole purpose of confirming that the request actually comes from the holder of the service and safeguarding their security, without this constituting an undue obstacle to the exercise of the right.

19.4. Upon receipt of a request through either button, Dojosell will inform the User, within twenty-four (24) hours and by the same means, of a reference code for the request, and will take the necessary steps to give effect to the withdrawal or cancellation requested. The right of withdrawal does not apply where the User has already effectively used or consumed the Service, nor in the other exceptional cases provided for in the rules in force.

19.5. Dojosell makes available to the User a channel for enquiries and complaints with a minimum schedule of eight (8) hours per day on business days, through the email address legal@dojosell.com.

19.6. This clause is without prejudice to Clause 12 regarding the characterisation of the contractual relationship between Dojosell and the User.

20. Contact

For enquiries, complaints, requests relating to cancellation of the Service, refunds or the exercise of personal data protection rights, the User may contact:

This document was prepared in accordance with Argentine legislation in force as at the date of its last update (Argentine Civil and Commercial Code, Law No. 24,240 on Consumer Protection, Law No. 25,326 on the Protection of Personal Data, Law No. 11,723 on Intellectual Property, Disposition No. 954/2025 and Disposition No. 3/2026). This English text is a convenience translation; the Spanish version prevails. For any specific question, consulting a qualified professional is recommended.